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Frequently Asked Questions

Frequently Asked Questions

Why are my Walmart Marketplace transactions "open"?

Greenback will mark some transactions synced from Walmart Marketplace as "open". Open transactions are not ready to export to an accounting system. Trust us, this is not a bug, this is an important feature for accurate accounting.

Sales taxes are only defined once a transaction is settled

Greenback uses a number of advanced methods to acquire your sales and fees in real time. This is one of the things that makes Greenback unique. However, there are some aspects of your transactions that we can't acquire until your transactions have settled. Specifically, Greenback will not know if the sales tax collected should be allocated as a Marketplace Facilitator tax (more on this below) or if the sales tax is instead a liability to you.

Only when a transaction settles do we know how to properly categorize the associated sales tax on a transaction.

What is a marketplace facilitator tax?

A Marketplace Facilitator is defined as a marketplace that contracts with third party sellers to promote their sale of physical property, digital goods, and services through the marketplace. This means most of the selling platforms today including Amazon, eBay, Etsy, Walmart and many more, will collect the appropriate sales tax on your behalf.

Marketplace Facilitator legislation is a set of laws that shifts the sales tax collection and remittance obligations from a third party seller to the marketplace facilitator. The marketplace facilitator will now be responsible to calculate, collect, and remit tax on sales sold by third party sellers for transactions destined to states where Marketplace Facilitator and/or Marketplace collection legislation is enacted.

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