What is a Catch Me Up
A Catch Me Up (CMU) is a service provided by Greenback that acquires historical data from a connected account. A CMU is an automated service managed by a support engineer to ensure complete and accurate historical data.
Data Going Forward
When you connect an account, Greenback automatically fetches the five most recent transactions and will continue to gather all transactions going forward. The type of data depends on the integration.
How Far Back Can I Go?
When you request a Catch Me Up, a support engineer will provide you with the specifics of the availability of your historical data.
Most Integrations
The scope of historical data varies from integration to integration. In most cases, Commerce can acquire multiple years of historical data. There are a few known exceptions to this listed below. If you need to go back in time to get all of your data, simply reach out to support@greenback.com and request a CMU.
Exceptions for Sales Integrations
eBay
eBay only stores your data for 90 days. However, if your eBay transactions were settled using PayPal, Commerce can backfill summary level transactions going back three years. PayPal is limited to summary data as it lacks the specific items sold or purchased.
Amazon Seller Central
If you need Amazon Seller Central transactions older than 90 days, you need to specifically request historical statements from Amazon before Commerce can fetch those transactions.
-> Learn how to request Amazon Seller statement data older than 90 days
Etsy
Etsy's integration is limited by volume, usually to under 50,000 transactions at a time. If there are large volumes of transactions required, please communicate that to your support agent when requesting a CMU.
Not on the High Street
Not on the High Street transactions prior to April 1, 2021 do not include VAT data.
Walmart Seller Marketplace
Walmart Seller is limited to the previous 180 days of transaction data.
Exception for Expense Integrations
Amazon Business
Amazon Business transactions are limited to the previous 30 months of data.
Amazon.ca, Amazon.com, Amazon.com.uk, and Amazon.com.au
Transactions are generally limited to the previous 24 months, though some exceptions may apply.
eBay
eBay only stores your data for 90 days. However, if your eBay transactions were settled using PayPal, Commerce can backfill summary level transactions going back three years. PayPal is limited to summary data as it lacks the specific items sold or purchased.
Etsy
Etsy's integration is limited by volume, usually to under 50,000 transactions at a time. If there are large volumes of transactions required, please communicate that to your support agent when requesting a CMU.
Home Depot
Home Depot transactions are limited to the previous 24 months.
Lowes
Lowes transactions are limited to the previous 24 months.
How much does it cost?
Paid users receive a complimentary -90 day Catch Me Up included with their subscription by request. You can also request additional historical data for $49.00 USD for the initial 500 additional transactions and $0.03 per transaction thereafter.
High volume pricing discounts are available for Catch Me Ups over 10,000 transactions.
How do I request a Catch Me Up?
- In the navigation bar, select Catch Me Up and then select Create Catch Me Up
- Select the dates you wish to retrieve historical data for. If you'd like to use a custom date, select it in the Custom Date field.
If you'd like to retrieve historical data for different dates for different integrations, you'll have to submit separate Catch Me Ups.
- Choose the integrations you'd like to retrieve historical data for. You can select as many integrations as you'd like.
- Once your Catch Me Up is configured, select Submit for Review.
Your Catch Me Up will now be submitted and enter a pending state. Our support team will review it and process it once it is verified.
If you have any questions or concerns, we'd be happy to help out. Reach out to our support team at support@greenback.com