Frequently Asked Questions

Want to know something? Try finding answers below.


What does 'Trust this device' mean?

Trusting a device means that you will be able to log into the Greenback service without performing any additional verification beyond username and password. If you do not trust a device then you will required to verify your identity by entering a one-time verification code that will be sent the email address linked to your account. You will enter this verification code on the challenge screen that you will be presented with after entering a correct username password combination.

Are my credentials secure?

Yes. Please see our security policies